650 lines
17 KiB
Vue
650 lines
17 KiB
Vue
<template>
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<div class="customerBox">
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<el-image class="img" @click="openCustomer" src="/img/CustomerService.svg"></el-image>
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<div class="customerView" v-if="customerShow">
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<span class="arrow"></span>
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<div class="viewBody">
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<div class="title">智能客服
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<el-icon class="close" size="18" @click.stop="closeCustomer"><el-icon-Close/></el-icon>
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</div>
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<div class="bodyMain affix-container">
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<el-scrollbar ref="scrollbar" height="100%" @scroll="scroll">
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<div class="innerRefCom">
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<div class="tagRow" ref="tagList">
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<el-scrollbar height="100%">
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<div class="tagList">
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<div class="tagItem" v-for="(item,index) in tagList" :key="index" @click="typeActive(item)">{{item.label}}</div>
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</div>
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</el-scrollbar>
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</div>
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<div class="msgList">
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<div class="msgItem" :class="user_id != item.to_user_id?'msgRightItem':''" v-for="(item,index) in msgList" :key="index">
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<div class="avatar" v-if="user_id === item.to_user_id">
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<el-avatar :size="36" :src="item.from_user.avatar" fit="cover">
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<img src="https://cube.elemecdn.com/e/fd/0fc7d20532fdaf769a25683617711png.png"/>
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</el-avatar>
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</div>
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<div class="msgText">
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<div class="msgTitle">
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<span class="leftTime" v-if="user_id != item.to_user_id">{{item.created_at}}</span>
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{{item.from_user && item.from_user.name?item.from_user.name:'匿名'}}
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<span class="time" v-if="user_id === item.to_user_id">{{item.created_at}}</span>
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</div>
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<div class="textCom" v-if="item.send_message_type === 1">
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<div v-html="item.to_message"></div>
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</div>
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<div class="textCom textComNoneBack" v-if="item.send_message_type === 2">
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<div :class="user_id != item.to_user_id?'fileRightItem':'fileLeftItem'" v-for="(em,ind) in item.to_message_list" :key="ind">
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<span class="imgView" :class="user_id != item.to_user_id?'imgViewRight':''" v-if="['png','jpg','gif','jpeg'].indexOf(em.file_type || em.extension) !=-1">
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<el-icon class="loadingIcon" size="30" v-if="user_id != item.to_user_id && em.showLoading" style="color:#333;padding: 4px;"><el-icon-Loading/></el-icon>
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<el-image style="width: 140px;height: 100px;" fit="contain" lazy :src="em.file?em.file:em" preview-teleported :preview-src-list="[em.file?em.file:em]"></el-image>
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<el-icon class="loadingIcon" size="30" v-if="user_id === item.to_user_id && em.showLoading" style="color:#333;padding: 4px;"><el-icon-Loading/></el-icon>
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</span>
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<span class="fileView" v-if="['png','jpg','gif','jpeg'].indexOf(em.file_type || em.extension) ===-1" @click="linkFile(em)">
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<fileType size="26px" :fileType="em.extension || em.file_type" />
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<span class="fileName">{{em.client_file_name?em.client_file_name:'未命名'}}</span>
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</span>
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<span class="progressLine" v-if="['png','jpg','gif','jpeg'].indexOf(em.file_type || em.extension) ===-1 && em.showLoading">
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<el-progress class="exportPopover" :text-inside="true" :show-text="false" :stroke-width="4" :percentage="em.rate" />
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</span>
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</div>
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</div>
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</div>
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<div class="avatar" v-if="user_id != item.to_user_id">
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<el-avatar :size="36" :src="item.from_user.avatar" fit="cover">
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<img src="https://cube.elemecdn.com/e/fd/0fc7d20532fdaf769a25683617711png.png"/>
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</el-avatar>
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</div>
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</div>
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</div>
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</div>
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</el-scrollbar>
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</div>
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<div class="footer">
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<div class="tagList">
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<div class="tagItem" @click="uploadFile">
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<uploadFile ref="uploadFile" @uploadFileSuccess="uploadFileSuccess" title="上传附件"></uploadFile>
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</div>
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<div class="tagItem" @click="recordsShow"><el-icon size="18"><sc-icon-Record/></el-icon></div>
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<el-dropdown trigger="click" placement="top" ref="dropdownDown">
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<div class="tagItem"><el-icon size="18"><sc-icon-Expression/></el-icon></div>
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<template #dropdown>
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<el-scrollbar height="180">
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<ul class="emojiView">
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<li class="emojiCol" v-for="(item,index) in emojiJson" :key="index" @click.stop="emojiChange(item)">{{item}}</li>
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</ul>
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</el-scrollbar>
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</template>
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</el-dropdown>
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</div>
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<div class="sendView">
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<el-input class="customTextarea" v-model="params.to_message" @keydown="handleKeydown" autofocus ref="messageInput" resize="none" type="textarea" :rows="3" placeholder="Shift+Enter换行 请简短描述您的问题"></el-input>
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<div class="saveBtn" :class="params.to_message!==''?'saveActive':''" @click="sendCustomer">发 送</div>
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</div>
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</div>
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</div>
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</div>
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</div>
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<customer-records-dialog v-if="dialog.show" ref="recordsMsgDialog" @closed="dialog.show=false"></customer-records-dialog>
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</template>
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<script>
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import {eventBus} from "@/utils/eventBus";
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import uploadFile from "@/views/service/components/attachmentUpload";
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import customerRecordsDialog from "@/views/service/components/customerRecords"
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import fileType from "@/views/docsManager/fileType"
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import emoji from "@/views/service/components/emoji.json";
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export default {
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name: "index",
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components:{
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uploadFile,
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customerRecordsDialog,
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fileType
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},
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data(){
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return{
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dialog:{
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show:false
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},
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customerShow:false,
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user_info:{
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name:"随机客服"
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},
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page:1,
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params:{
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client:2,
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type:"",
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to_user_id:"",
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to_message:"",
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},
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emojiJson:[],
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tagList:[],
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msgList:[],
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user_id:0,
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}
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},
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computed: {
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},
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mounted() {
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let token = this.$TOOL.cookie.get('TOKEN');
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if (token && token != null) {
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// 登录成功连接ws
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// let global_callback = function () {};
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// this.$socketApi.createWebSocket(global_callback);
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// 获取新消息
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eventBus.$on('sockBack', this.getWsResult);
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const userInfo = this.$TOOL.data.get("USER_INFO");
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if(userInfo && userInfo.id){
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this.user_id = userInfo.id;
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}
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}
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this.emojiJson = emoji.data.split(',');
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document.addEventListener('click', this.closeDropdown);
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},
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unmounted() {
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eventBus.$off('sockBack', this.getWsResult);
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document.removeEventListener('click', this.closeDropdown);
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},
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methods:{
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getWsResult(res){
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if(res.data && (res.data.type == 12 || res.data.type == 35 || res.data.type == 36 || res.data.type == 37)){
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switch(res.data.type) {
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case 12: // 接收进度
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this.msgList.forEach(item=>{
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if(item.to_message_list && item.to_message_list.length>0){
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item.to_message_list.forEach(em=>{
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if(em.uuid && em.uuid === res.data.file_unique_id){
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em.showLoading = res.data.rate !== 100;
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em.rate = res.data.rate;
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}
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})
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}
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})
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break;
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case 35: // 接收消息
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if(res.data.send_message_type === 2 && res.data.data.to_message){
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res.data.data.to_message_list = JSON.parse(res.data.data.to_message);
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}
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if(res.data.data){
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let obj = {
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created_at: res.data.from_time,
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send_message_type: res.data.send_message_type ? res.data.send_message_type : 1,
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to_user_id: res.data.to_user_id,
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to_message: res.data.data.to_message,
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to_message_list: res.data.data.to_message_list,
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from_user: {
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avatar: res.data.from_avatar,
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name: res.data.from_user,
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}
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};
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this.msgList.push(obj);
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setTimeout(()=>{
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this.scrollDown();
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},100);
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}
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break;
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case 36: // 系统记录
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res.data.rows.forEach((item)=>{
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if(item.send_message_type == 2){
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item.to_message_list = JSON.parse(item.to_message);
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}
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})
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this.msgList = res.data.rows.concat(this.msgList);
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this.page = res.data.page;
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setTimeout(()=>{
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if(res.data.page === res.data.pageSize){
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this.scrollDown();
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}
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},100);
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break;
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case 37: // 随机客服
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this.user_info = res.data.user.user_info;
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this.params.to_user_id = res.data.user.uid;
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this.msgList.push({
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to_user_id:this.user_id,
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send_message_type:1,
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created_at:this.$TOOL.dateFormat(new Date()),
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from_user:{
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name:res.data.user.user_info.name,
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avatar:res.data.user.user_info.avatar
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},
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to_message:res.data.to_message
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})
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setTimeout(()=>{
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this.scrollDown();
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},100);
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break;
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default:
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break;
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}
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}
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},
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openCustomer(){
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this.customerShow = !this.customerShow;
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if(this.customerShow){
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this.customerType();
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this.getRecordList();
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this.getAssign();
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// 控制条控制在底部
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this.scrollDown();
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}
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},
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closeCustomer(){
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this.customerShow = false;
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},
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async getAssign() {
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await this.$API.customer.customer.post();
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},
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async getRecordList(isPage=false) {
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let params = {}
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if(!isPage){
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params = {
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to_user_id:'',
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pageSize:30
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}
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}else{
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params = {
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to_user_id:'',
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page:this.page,
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pageSize:30
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}
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}
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await this.$API.customer.list.post(params);
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},
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async customerType() {
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const res = await this.$API.customer.typeList.post();
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if (res.code == 200) {
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this.tagList = res.data;
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}
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},
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typeActive(item){
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this.params.type = item.value;
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},
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handleKeydown(event){
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if(event.key === 'Enter' && !event.shiftKey){
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event.preventDefault(); // 阻止输入框的默认行为
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this.sendCustomer();
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}else if(event.key === 'Enter' && event.shiftKey){
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this.params.to_message += '';
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}
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},
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async sendCustomer() {
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if(this.params.to_message =="") return
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const res = await this.$API.customer.send.post(this.params);
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if(res.code == 200){
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const userInfo = this.$TOOL.data.get("USER_INFO");
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this.msgList.push({
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to_user_id:-1,
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send_message_type:1,
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created_at:this.$TOOL.dateFormat(new Date()),
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from_user:{
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name:userInfo.name,
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avatar:userInfo.avatar
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},
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to_message:this.params.to_message
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});
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this.params.to_message = "";
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this.scrollDown();
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}
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},
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emojiChange(item){
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let text = this.$TOOL.objCopy(this.params.to_message);
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this.params.to_message = text + item;
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},
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closeDropdown(event){
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if(this.$refs.dropdownDown && this.$refs.dropdownDown.$el){
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const dropdownElement = this.$refs.dropdownDown.$el;
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if (!dropdownElement.contains(event.target)) {
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this.$refs.dropdownDown.handleClose();
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}
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}
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setTimeout(()=>{
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this.$nextTick(()=>{
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if(this.$refs.messageInput){
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this.$refs.messageInput.focus();
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}
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})
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},10)
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},
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// 上传附件
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uploadFile(){
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this.$nextTick(()=>{
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this.$refs.uploadFile.importFile(this.params);
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})
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},
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uploadFileSuccess(data){
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const userInfo = this.$TOOL.data.get("USER_INFO");
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this.msgList.push({
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to_user_id:-1,
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send_message_type:2,
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created_at:this.$TOOL.dateFormat(new Date()),
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from_user:{
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name:userInfo.name,
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avatar:userInfo.avatar
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},
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to_message_list:data,
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to_message:''
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});
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setTimeout(()=>{
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this.scrollDown();
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},100)
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},
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recordsShow(){
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this.dialog.show = true;
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this.$nextTick(() => {
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let params = {
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from_user_id:this.params.to_user_id,
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from_user:{
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name:this.user_info.name
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}
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}
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this.$refs.recordsMsgDialog.open('show').setData(params);
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})
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},
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linkFile(em){
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window.location.href = em.file;
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},
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scroll(e){
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let {scrollTop} = e;
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if(!scrollTop) {return false}
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if(scrollTop>10){
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this.$refs.tagList.style.position = "absolute";
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this.$refs.tagList.style.background = "#fff";
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}else{
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this.$refs.tagList.style.position = "relative";
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this.$refs.tagList.style.background = "";
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}
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if(scrollTop === 0 && this.msgList.length>0 && this.page >1){
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this.page = this.page -1;
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this.getRecordList(true)
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}
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},
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scrollDown() {
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this.$nextTick(() => {
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const wrap = this.$refs.scrollbar;
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if(wrap){
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const e = wrap.$el.querySelector('.el-scrollbar__wrap')
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if(e){
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e.scrollTop = e.scrollHeight;
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}
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}
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})
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},
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}
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}
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</script>
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<style scoped lang="scss">
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.customerBox{
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position: absolute;
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right: 40px;
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bottom: 80px;
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z-index: 1000;
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.img{
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width: 56px;
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height: 56px;
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cursor: pointer;
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}
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.customerView{
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width: 380px;
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height: 600px;
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position: absolute;
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right: 0;
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bottom: 70px;
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background: #fff;
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box-shadow: 0 4px 4px rgba(19,103,193,0.3);
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border: 1px solid #B7D7F9;
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border-radius: 8px;
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.viewBody{
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display: flex;
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flex-direction: column;
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height: 100%;
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.title{
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padding: 15px 10px;
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border-bottom: 1px solid #F6F6F6;
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font-size: 14px;
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font-weight: 500;
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display: flex;
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align-items: center;
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justify-content: space-between;
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.close{
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cursor: pointer;
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}
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}
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.affix-container {
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position: relative;
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}
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.bodyMain{
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flex: 1;
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overflow: hidden;
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.tagRow{
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position: relative;
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left: 0;
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z-index: 200;
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height: 100px;
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}
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.tagList{
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display: flex;
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flex-wrap: wrap;
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padding: 0 10px 10px 10px;
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.tagItem{
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background: #F4F4F4;
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padding: 10px;
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border-radius: 4px;
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margin: 10px 10px 0 0;
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color: #555;
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cursor: pointer;
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}
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}
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.msgList{
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padding: 10px;
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.msgItem{
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display: flex;
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margin-bottom: 12px;
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.avatar{
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padding-right: 10px;
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}
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.msgText{
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flex: 1;
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overflow: hidden;
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.msgTitle{
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padding: 0 0 8px 0;
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color: #555;
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.time{
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margin-left: 8px;
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font-size: 12px;
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color: #888;
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}
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.leftTime{
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margin-right: 8px;
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font-size: 12px;
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color: #888;
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}
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}
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.textCom{
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background: #f5f5f5;
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border-radius: 4px;
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padding: 10px;
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display: inline-block;
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text-align: left;
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max-width: 100%;
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.imgView{
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height: 100%;
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display: flex;
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align-items: center;
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justify-content: flex-start;
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margin-bottom: 5px;
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.loadingIcon{
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animation: rotate 1s linear infinite;
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}
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@keyframes rotate {
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0% {
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transform: rotate(0deg);
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}
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100% {
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transform: rotate(360deg);
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}
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}
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}
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.imgViewRight{
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justify-content: flex-end;
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}
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.fileView{
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cursor: pointer;
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color: var(--el-color-primary);
|
|
display: flex;
|
|
align-items: center;
|
|
border: 1px solid #f4f4f4;
|
|
padding: 10px;
|
|
border-radius: 4px;
|
|
background: #f8f6f6;
|
|
margin-bottom: 5px;
|
|
overflow: hidden;
|
|
.fileName{
|
|
flex: 1;
|
|
white-space: pre-wrap;
|
|
overflow-wrap: break-word;
|
|
display: inline-block;
|
|
word-break:break-all;
|
|
}
|
|
}
|
|
}
|
|
.el-image{
|
|
border-radius: 4px;
|
|
}
|
|
.textComNoneBack{
|
|
background: none;
|
|
padding: 10px 0;
|
|
.fileLeftItem{
|
|
padding-right: 48px;
|
|
}
|
|
.fileRightItem{
|
|
text-align: right;
|
|
padding-left: 48px;
|
|
}
|
|
}
|
|
}
|
|
}
|
|
.msgRightItem{
|
|
justify-content: flex-end;
|
|
.avatar{
|
|
padding-left: 10px;
|
|
padding-right: 0;
|
|
}
|
|
.msgText{
|
|
text-align: right;
|
|
.msgTitle{
|
|
text-align: right;
|
|
}
|
|
.textCom{
|
|
background: var(--el-color-primary);
|
|
color: var(--el-color-white);
|
|
text-align: left;
|
|
}
|
|
.textComNoneBack{
|
|
background: none;
|
|
.el-image{
|
|
border-radius: 4px;
|
|
}
|
|
}
|
|
}
|
|
}
|
|
}
|
|
}
|
|
.footer{
|
|
padding: 10px 0;
|
|
border-top: 1px solid #F6F6F6;
|
|
position: relative;
|
|
.tagList{
|
|
display: flex;
|
|
align-items: center;
|
|
border-bottom: 1px solid #F6F6F6;
|
|
padding-bottom: 10px;
|
|
.tagItem{
|
|
display: flex;
|
|
align-items: center;
|
|
justify-content: center;
|
|
margin-left: 15px;
|
|
cursor: pointer;
|
|
}
|
|
}
|
|
.customTextarea{
|
|
font-size:13px;
|
|
::v-deep .el-textarea__inner{
|
|
box-shadow: none;
|
|
border: 0;
|
|
padding-right: 60px;
|
|
}
|
|
::v-deep .el-textarea__inner::-webkit-scrollbar{
|
|
width: 0;
|
|
}
|
|
}
|
|
.saveBtn{
|
|
position: absolute;
|
|
bottom:22px;
|
|
right: 10px;
|
|
z-index: 10;
|
|
padding: 7px 15px;
|
|
background: #f4f4f5;
|
|
color: #A8ABB2;
|
|
border-radius: 3px;
|
|
cursor: not-allowed;
|
|
}
|
|
.saveActive{
|
|
cursor: pointer;
|
|
background: var(--el-color-primary);
|
|
color: var(--el-color-white);
|
|
}
|
|
}
|
|
}
|
|
}
|
|
.arrow{
|
|
position: absolute;
|
|
bottom: -5px;
|
|
right: 12px;
|
|
z-index: 1;
|
|
}
|
|
.arrow:before{
|
|
content: "";
|
|
position: absolute;
|
|
bottom: 0;
|
|
right: 12px;
|
|
z-index:1;
|
|
width: 8px;
|
|
height: 8px;
|
|
border: 1px solid #B7D7F9;
|
|
border-left-color:transparent;
|
|
border-top-color:transparent;
|
|
transform:rotate(45deg);
|
|
background: #fff;
|
|
}
|
|
}
|
|
|
|
.emojiView{
|
|
width: 380px;
|
|
padding: 10px;
|
|
display: flex;
|
|
flex-wrap: wrap;
|
|
.emojiCol{
|
|
padding: 5px;
|
|
cursor: pointer;
|
|
font-size: 16px;
|
|
list-style: none;
|
|
}
|
|
}
|
|
</style>
|